Contact Us
Got a question about one of our reviews, spotted something that's changed at a listed casino, or want to flag an issue with a VPN-friendly site we cover? This page explains how to reach the Crypto Casinos team and what we can (and can't) help with.
What we can help with
Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players, including which ones tend to work smoothly with a VPN. We're not a casino ourselves, and we don't process deposits, withdrawals or account verification for any of the operators listed here. That means we can't resolve account-specific issues, but we can help with:
- Corrections — if a bonus term, coin list, licensing detail or payout claim on our site is out of date, tell us and we'll check it
- Feedback on our methodology, ratings or the way we've compared operators like BetPanda, CoinCasino, Cryptorino, LuckyRollers or the others featured on this site
- General questions about how crypto casinos work — deposits, withdrawals, no-KYC play, or how VPN use interacts with an operator's terms
- Requests for clarification on anything written in our reviews or guides
What we can't help with
Because we don't operate any of the casinos we review, we're not able to:
- Access, verify or recover a player's account at any listed casino
- Process, expedite or dispute a deposit or withdrawal
- Override a casino's own KYC, geo-restriction or VPN policy
- Provide tax or legal advice — for questions about gambling winnings or crypto gains, consult a qualified tax professional
For account issues, deposit problems or verification queries, the fastest route is always the support channel of the casino itself — most listed operators run live chat directly from their platform.
Using a VPN and contacting an operator
Since this site focuses on VPN-friendly crypto casinos, we get a lot of questions about what to say to a casino's support team if a VPN causes a login or withdrawal hiccup. We can't advise on bypassing a site's geo-restrictions, KYC checks or terms of service — that's between the player and the operator, and doing so may breach the casino's terms or affect a withdrawal. If you're locked out or flagged, contact the casino's own support and be upfront about your situation; they set the rules on VPN use, not us.
Before you reach out
A few things that help us answer faster:
- Name the specific casino and page you're referring to
- Include the date you last checked the detail (bonus terms and coin support change often)
- Avoid sharing wallet addresses, private keys, seed phrases or account passwords with anyone, including us
- If it's a dispute over funds, contact the casino's support first — we can't intervene in individual transactions
Responsible gambling and support
If gambling has stopped feeling like entertainment, or you're worried about your own play or someone else's, free confidential support is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more on setting limits and where to find help. Note that offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-regulated US operators.
Where else to look
Before contacting us, you may find your answer already covered elsewhere on the site. Our About Us page explains how we research and rate operators, and our Terms and Conditions page sets out how this site works, including our affiliate relationships. If you're comparing options outside the US, our page on Non Gamstop Casinos UK 2026 may also be relevant.
This site is intended for adults aged 18 or older, or 21 where a listed casino sets that as its minimum. Crypto casinos featured here operate offshore, typically licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, and playing from the US sits in a legal grey area — check your own state's laws before signing up anywhere.